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Emma Broughan Tuesday, 13 January 2026

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Next Event

  • HR & Recruitment User Group: Industry Innovations for contact centre employee engagement - Wednesday, 8 July 2026 - 11:00 am - 12:00 pm
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Upcoming Events

  • HR & Recruitment User Group: Industry Innovations for contact centre employee engagement - Wednesday, 8 July 2026 - 11:00 am - 12:00 pm

Recent Posts

  • Scotland Contact Centre Awards will celebrate excellence across the industry
  • HGS strengthens AI-driven customer experience delivery through partnership with NiCE
  • Northern Contact Centre Awards 2025: celebrating the best in the business
  • Congratulations to our 2025 Northern Contact Centre Awards finalists!
  • Subs, genes, bots, Danny Dyer and compliance
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Northern Contact Centre Forum, South West Contact Centre Forum (SWCCF) and Scotland Contact Centre Forum are industry–led member’s forums collaborating with and supporting the customer contact hubs and centres in the North of England, the South West of England and Scotland.

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