South West
Northern
Scotland

A network of thriving hubs for contact centre excellence, connecting professionals, fostering growth, and celebrating the industry

Image
Image
Image
  • News
  • Forums on Tour
  • Friday Update
  • User Groups
  • Events
  • Downloads
  • Training
  • Contact

Emma Broughan Tuesday, 13 January 2026

Location

Next Event

  • Team Leader User Group: The Psychology of Customer Emotions - Thursday, 29 January 2026 - 10:00 am - 11:00 am
Map Unavailable

Upcoming Events

  • Team Leader User Group: The Psychology of Customer Emotions - Thursday, 29 January 2026 - 10:00 am - 11:00 am

Recent Posts

  • Scotland Contact Centre Awards will celebrate excellence across the industry
  • HGS strengthens AI-driven customer experience delivery through partnership with NiCE
  • Northern Contact Centre Awards 2025: celebrating the best in the business
  • Congratulations to our 2025 Northern Contact Centre Awards finalists!
  • Subs, genes, bots, Danny Dyer and compliance
Logo
Logo
Logo

Northern Contact Centre Forum, South West Contact Centre Forum (SWCCF) and Scotland Contact Centre Forum are industry–led member’s forums collaborating with and supporting the customer contact hubs and centres in the North of England, the South West of England and Scotland.

Our work
  • Forums on Tour
  • Friday Update
  • User Groups
  • All Events
  • Downloads
  • Training
  • Scotland Contact Centre Awards
  • South West Contact Centre Awards
  • Northern Contact Centre Awards
Copyright © 2026
  • News
  • Forums on Tour
  • Friday Update
  • User Groups
  • Events
  • Downloads
  • Training
  • Contact

All User Groups

  • Agents
  • Team Leader
  • Senior Managers
  • Training & Coaching
  • HR & Recruitment
  • Planning, Analysis & Insight
  • Transformation & Innovation
  • Public Sector
  • Health & Wellbeing SIG