November 24, 2025
HGS UK (Hinduja Global Solutions) has announced a strategic partnership with NiCE, a global leader in AI-powered customer experience (CX) solutions, as part of its continued investment in delivering smarter, data-driven and human-centric CX for clients across the UK and Europe.
By integrating NiCE’s CXone Mpower platform and their advanced agentic AI capabilities within HGS’s broader technology ecosystem, the partnership combines analytics, automation and performance management with HGS’s expertise in customer experience, digital transformation and operations to deliver scalable, human-centric solutions where intelligence and empathy work together.
“This partnership reflects our commitment to combining world-class technology with operational excellence,” said Carrie Ramskill, Chief Operating Officer, HGS UK. “By embedding NiCE’s AI-driven solutions within our CX and technology ecosystem, we’re helping clients deliver more efficient, insightful and personalised experiences while maintaining the human connection that defines exceptional service.”
The collaboration brings together NiCE’s award-winning capabilities and HGS’s proven digital operations and transformation expertise, delivering end-to-end solutions that empower brands to scale with agility while keeping people at the heart of the experience.
“We are thrilled to embark on this strategic partnership with HGS. By integrating NiCE’s CXone Mpower platform and AI-powered technologies with HGS’s operational excellence and proven digital transformation expertise, we are delivering a new generation of human-centric CX. This collaboration fundamentally ensures that intelligence and empathy work together, empowering our joint clients to scale with agility while delivering truly personalised and insightful customer experiences.” said Darren Rushworth, President, NiCE International.
The partnership underpins HGS’s digital-first strategy to unite people, data and technology, redefining how organisations connect with customers across industries.