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Next Event

  • Team Leader User Group: A Conversation with Our Winners - Thursday, 30 October 2025 - 10:00 am - 11:00 am

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Description

Upcoming Events

  • Team Leader User Group: A Conversation with Our Winners - Thursday, 30 October 2025 - 10:00 am - 11:00 am
  • Team Leader User Group: Stop, Start, Continue Framework - Thursday, 27 November 2025 - 10:00 am - 11:00 am

Recent Posts

  • Congratulations to our 2025 Northern Contact Centre Awards finalists!
  • Subs, genes, bots, Danny Dyer and compliance
  • Scotland Contact Centre Forum officially launches in Edinburgh
  • 77% of Contact Centres Still Rely on Voice as Primary Channel: Is It Time for a Change?
  • Premier CX Elevates Video Offering with Launch of Hosting and Analytics
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Northern Contact Centre Forum, South West Contact Centre Forum (SWCCF) and Scotland Contact Centre Forums are industry–led member’s forums collaborating with and supporting the customer contact hubs and centres in the North of England, the South West of England and Scotland.

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