South West
Northern

A network of thriving hubs for contact centre excellence, connecting professionals, fostering growth, and celebrating the industry

Image
Image
  • News
  • Forums on Tour
  • Friday Update
  • User Groups
  • Events
  • Downloads
  • Training
  • Contact

Contact Centre Directors’ Guild

Next Event

  • Contact Centre Directors’ Guild Launch Executive Breakfast - Thursday, 22 May 2025 - 9:15 am - 11:30 am

See All

Description

Upcoming Events

  • Contact Centre Directors’ Guild Launch Executive Breakfast - Thursday, 22 May 2025 - 9:15 am - 11:30 am

Recent Posts

  • 77% of Contact Centres Still Rely on Voice as Primary Channel: Is It Time for a Change?
  • Premier CX Elevates Video Offering with Launch of Hosting and Analytics
  • Tooling Up for Success: Route 101 Reveals MEP Hire’s Journey to Improved Hire Desk Efficiency in the Latest Case Study
  • Building Resilience in Contact Centres: Strategies for Tackling Agent Burnout
  • Survey on Health at Work
Logo
Logo

Northern Contact Centre Forum and South West Contact Centre Forum are industry–led member’s forums collaborating with and supporting the customer contact hubs and centres in the North of England and the South West of England.

Useful links
  • Homepage
  • About Us
  • Directory
  • Membership
  • Downloads
Our work
  • Forums on Tour
  • Friday Update
  • User Groups
  • All Events
  • Downloads
  • Training
Copyright © 2025
  • News
  • Forums on Tour
  • Friday Update
  • User Groups
  • Events
  • Downloads
  • Training
  • Contact

All User Groups

  • Agents
  • Team Leader
  • Senior Managers
  • Training & Coaching
  • HR & Recruiting
  • Planning, Analysis & Insight
  • Transformation & Innovation
  • Public Sector
  • Health & Wellbeing SIG