Most organisations collect mountains of data but struggle to translate those numbers into meaningful improvements. Our upcoming T&I Group session cuts through the noise and offers practical solutions to help you:

• Identify the most impactful KPIs and qualitative measures for your CX transformation.
• Turn baseline data into actionable insights.
• Explore technologies and frameworks that streamline data collection and analysis, such as analytics platforms and customer feedback tools.
• Overcome common measurement challenges and implement strategies for continuous improvement.