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Recent Posts

77% of Contact Centres Still Rely on Voice as Primary Channel: Is It Time for a Change?
Premier CX Elevates Video Offering with Launch of Hosting and Analytics
Tooling Up for Success: Route 101 Reveals MEP Hire’s Journey to Improved Hire Desk Efficiency in the Latest Case Study
Pear Tree Recruitment is thrilled to announce support sponsorship of the South West Contact Centre Forum Awards 2024
Building Resilience in Contact Centres: Strategies for Tackling Agent Burnout

Northern Contact Centre Forum and South West Contact Centre Forum are industry–led member’s forums collaborating with and supporting the customer contact hubs and centres in the North of England and the South West of England.

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