A unique group training opportunity for your people, enabling them to successfully manage multi-generational teams.
For the first time, the UK has four generations within its working population; Boomers, Gen X, Millennials and Gen Z, and the Alphas are just around the corner! Each generation brings with it its own set of expectations and behaviours, meaning managing workforces is a particular challenge. On top of that, the impact that Gen Z’s are having on change is the biggest and fastest impact the industry has ever seen from a working cohort.
Workforce management challenges are particularly prevalent in contact centres. Generational forces are distinctly seen at work between the hierarchy structures; Agents, Team Leaders, Managers and C-Suite. These forces are directly impacting attraction, retention and engagement in the industry and these remain top challenges for contact centre leaders of all levels.
If you want to learn more about the generations, understand the insights, data and impacts they have on the industry and hear contact centre management tips, tricks and best practice learns, Join Katy Forsyth, the leading voice in the industry on the generations, and Jane Thomas the Managing Director of the largest regional contact centre forums for this Generational Gig day event.
We will delve into the different generations, their impact on contact centres and expectations from the workplace. This is a day of insights and critical learning for contact centre leaders. Aimed at operational and people leaders, trainers and hiring managers within contact centres, this course delivers generational management training in simple, down to earth, engaging language.
Your will leave with renewed confidence and actionable tools to bridge generational gaps, drive collaboration, and help lead teams to success. Equip your leaders with the skills to engage and inspire their teams. This isn’t just training — it’s a session that empowers leaders to drive results, reduce attrition, and build stronger teams.
We offer bespoke company generational training for up to 8 delegates. Please contact us if this option is best suited for your teams.
£599 + VAT per delegate
£949 + VAT for 2 delegates
A saving of £249
Available sessions
We are running four sessions, two in Bristol and two in central Manchester, so employees can choose the day best suited for them.
The Generational Gig
The Generational Gig