User Groups
Unlocking value through User Groups
Our User Groups are a powerful perk of your membership, delivering substantial returns on your investment. Designed to engage every department within your centre, these sessions run year-round and are entirely free for Forum members to attend. No limits – send as many team members as you need. These sessions are more than just meetings; they're your ticket to personal and professional development.
Connecting minds and igniting progress
Our User Groups bring together like-minded leaders from various centres across the UK, fostering connections that fuel innovation. Each group has a dedicated Chair, ensuring ongoing support and collaboration. It's not just a discussion; it's a dynamic round table debate, featuring by heavyweights leaders. Attend, learn, and expand your horizons.
Team Leader User Group
Group Chair: Amanda Burnett
An opportunity to discuss training issues with like minded people. The previous meeting examined the role of the coach and how Screwfix have embedded coaching into their learning culture through a colleague-to-colleauge approach.
Planning, Analysis & Insight User Group
Group Chair: Paul Sanders
The Planning, Analysis & Insight Group exists to share experiences and best practice across our region for the benefit of all. Previous topics covered include planning for exceptional circumstances and major events.
Training & Coaching User Group
Group Chair: Emily Shaw
If you are delivering training and or coaching to your centres, this group offers the opportunity to discuss training and coaching hot topics with like-minded experts. All sessions bring the group together to share best practice through sharing working practices within each centre, providing valuable takeaway solutions and ideas to explore and digest.
Public Sector User Group
Group Chair: James Alden
A dedicated group which discusses the issues faced by the public sector, including roundtable updates, impact of welfare reform, channel-shift in the contact centre and quality.
HR & Recruitment User Group
Group Chair: Katy Forsyth
HR, and recruitment, are such an important fields of work in enabling businesses to achieve success. We are the mechanisms to find, train, develop and nurture talent and help to influence and shape culture. As a group of professionals, we should be encouraged to share good and best practice, learnings, ideas and initiatives, and systems or procedures that have transformed how our people engage with our businesses. This is what the Group will try and achieve.
Agents User Group
Group Chair: Jane Thomas
Unique opportunity to Inspire your agents with best practice and industry insight, with topics addressing real challenges and opportunities.