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Next Event

  • Training & Coaching User Group - Tuesday, 23 September 2025 - 9:30 am - 10:30 am

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Upcoming Events

  • Training & Coaching User Group - Tuesday, 23 September 2025 - 9:30 am - 10:30 am
  • Training & Coaching User Group - Thursday, 16 October 2025 - 9:00 am - 10:00 am
  • Training & Coaching User Group - Thursday, 22 January 2026 - 9:00 am - 10:00 am

Recent Posts

  • 77% of Contact Centres Still Rely on Voice as Primary Channel: Is It Time for a Change?
  • Premier CX Elevates Video Offering with Launch of Hosting and Analytics
  • Tooling Up for Success: Route 101 Reveals MEP Hire’s Journey to Improved Hire Desk Efficiency in the Latest Case Study
  • Building Resilience in Contact Centres: Strategies for Tackling Agent Burnout
  • Survey on Health at Work
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Northern Contact Centre Forum, South West Contact Centre Forum (SWCCF) and Scotland Contact Centre Forums are industry–led member’s forums collaborating with and supporting the customer contact hubs and centres in the North of England, the South West of England and Scotland.

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