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Planning Analysis & Insight

Next Event

  • Planning, Analysis & Insights User Group - Wednesday, 16 July 2025 - 10:00 am - 11:00 am

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Description

Upcoming Events

  • Planning, Analysis & Insights User Group - Wednesday, 16 July 2025 - 10:00 am - 11:00 am
  • Planning, Analysis & Insights User Group - Wednesday, 15 October 2025 - 10:00 am - 11:00 am

Recent Posts

  • 77% of Contact Centres Still Rely on Voice as Primary Channel: Is It Time for a Change?
  • Premier CX Elevates Video Offering with Launch of Hosting and Analytics
  • Tooling Up for Success: Route 101 Reveals MEP Hire’s Journey to Improved Hire Desk Efficiency in the Latest Case Study
  • Building Resilience in Contact Centres: Strategies for Tackling Agent Burnout
  • Survey on Health at Work
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Northern Contact Centre Forum and South West Contact Centre Forum are industry–led member’s forums collaborating with and supporting the customer contact hubs and centres in the North of England and the South West of England.

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