Welcome to the Contact Centre Directors' Guild
The Contact Centre Directors' Guild (CCDG) is an exclusive forum for Managing Directors, CEOs, and senior executives in the UK’s contact centre industry.
Founded by Jane Thomas and Katy Forsyth, CCDG brings together industry leaders to collaborate, share insights, and steer the future of customer service and contact centre operations.
Our members benefit from high-level strategic discussions, networking opportunities, and access to exclusive, Chatham House Rule-protected meetings, allowing for open, candid conversations on the industry's most pressing challenges and innovations.
Exclusive access to high-level discussions with senior industry peers
Influence industry strategy and best practices
Chaired by an independent industry leader, ensuring credibility and neutrality
Prestige and networking opportunities at exclusive in-person gatherings
Confidentiality under Chatham House rules, allowing for open dialogue
Jane Thomas
Managing Director
SWCCF and Northern Contact Centre Forum
Katy Forsyth
Founder and Director
Red Contact Centres
Upcoming Contact Centre Directors’ Guild Events
The Contact Centre Directorship Guild (CCDG) hosts exclusive gatherings designed to foster collaboration, share industry insights, and shape the future of the contact centre sector. Each event is an opportunity for senior leaders to connect, discuss key challenges, and influence industry strategy in a confidential and high-value setting.
