Welcome to the Contact Centre Directors' Guild
The Contact Centre Directors' Guild (CCDG) is an exclusive, professionally facilitated collective of senior leaders personally invited to help shape the future of the UK contact centre industry.
Over recent months, we’ve been working hard behind the scenes to establish an elite group of 30 founding members. The CCDG will serve as a strategic forum, championing thought leadership, collaboration, and influence at the highest levels across the sector.
Our members benefit from high-level strategic discussions, networking opportunities, and access to exclusive, Chatham House Rule-protected meetings, allowing for open, candid conversations on the industry's most pressing challenges and innovations.
About the CCDG
The Guild brings together a hand-picked group of executives from across the UK’s leading contact centres. It is:
- Professionally chaired by Rachel Appleton, former CEO of BNP Paribas Leasing Solutions, with 30+ years of experience in customer leadership and board-level strategy in the fintech space.
- Strategically designed to foster advanced collaboration, knowledge exchange, and industry influence.
- Supported by Wavenet, a leading MSP, enabling free membership for all founding members in its inaugural year.
Champion the UK contact centre industry as a major contributor to the national economy (c. £4bn annually) and as a source of exceptional career opportunities.
Advocate at regional and national levels for greater recognition of the industry.
Provide thought leadership to future-proof the 1.28 million jobs in the sector.
Guide the industry through technological and operational transformation.
Jane Thomas
Managing Director
SWCCF and Northern Contact Centre Forum
Katy Forsyth
Founder and Director
Red Contact Centres