Contact Centre Forum https://validator.w3.org/feed/docs/rss2.html Welcome Northern Contact Centre Awards 2026 Finalists Northern Contact Centre Forum Contact Centre of the Year – In-house Contact Centre of the Year – Outsourced Best Contact Centre Culture Best Special Initiatives Best Complaints Handling Team Best Customer Engagement Best People Engagement Best People Development Best Effective Outsourced Improvement Initiative Best Technology Partnership Support Manager of the Year Best Complaints Handler Sales Agent of the Year Centre of Excellence Outstanding Contact Centre Initiatives Best Approach to Supporting Vulnerable Customers Greatest Impact of AI Best Outsourced Partnership Frontline Team of the Year Support Team of the Year Contact Centre Manager of the Year Trainer/Coach of the Year Hero of the Year Newcomer of the Year Support Person of the Year Team Leader of the Year Customer Service Agent of the Year Forum on Tour to Sensee in Liverpool News Updates South West Contact Centre Awards London Contact Centre Forum Membership About the London Contact Centre Forum Showcase UK Excellence Operational Excellence 2027 – Challenges Workshop Eco-System Event Trainers & Coaches Pow Wow (Scotland) London Contact Centre Forum Team Leader Summit Scotland 2026 London Contact Centre Forum Launch Tracy Marsh Abbie Bowtell Harry Gower Northern Contact Centre Awards HR & Recruitment User Group – The New Rules of Probation: Recruitment, Performance & Employment Law in 2027 Emily Shaw John Davies London launches the ultimate dedicated contact centre forum