<?xml version="1.0" encoding="UTF-8"?>
<!-- This sitemap was dynamically generated on Wednesday, 6 May 2026 at 2:14 am by All in One SEO v4.9.6.2 - the original SEO plugin for WordPress. -->

<?xml-stylesheet type="text/xsl" href="https://contactcentreforum.co.uk/default-sitemap.xsl"?>

<rss version="2.0" xmlns:atom="http://www.w3.org/2005/Atom">
	<channel>
		<title>Contact Centre Forum</title>
		<link><![CDATA[https://contactcentreforum.co.uk]]></link>
		<description><![CDATA[Contact Centre Forum]]></description>
		<lastBuildDate><![CDATA[Tue, 05 May 2026 21:17:52 +0000]]></lastBuildDate>
		<docs>https://validator.w3.org/feed/docs/rss2.html</docs>
		<atom:link href="https://contactcentreforum.co.uk/sitemap.rss" rel="self" type="application/rss+xml" />
		<ttl><![CDATA[60]]></ttl>

		<item>
			<guid><![CDATA[https://contactcentreforum.co.uk/southwest/awards-launch/awards-dinner/]]></guid>
			<link><![CDATA[https://contactcentreforum.co.uk/southwest/awards-launch/awards-dinner/]]></link>
			<title>Awards Dinner</title>
			<pubDate><![CDATA[Tue, 05 May 2026 21:17:52 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://contactcentreforum.co.uk/events-page/south-west-contact-centre-awards-2026/]]></guid>
			<link><![CDATA[https://contactcentreforum.co.uk/events-page/south-west-contact-centre-awards-2026/]]></link>
			<title>South West Contact Centre Awards 2026</title>
			<pubDate><![CDATA[Tue, 05 May 2026 21:17:37 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://contactcentreforum.co.uk/southwest/awards-launch/]]></guid>
			<link><![CDATA[https://contactcentreforum.co.uk/southwest/awards-launch/]]></link>
			<title>South West Contact Centre Awards</title>
			<pubDate><![CDATA[Tue, 05 May 2026 21:13:04 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://contactcentreforum.co.uk/southwest/awards-launch/2026-finalists/]]></guid>
			<link><![CDATA[https://contactcentreforum.co.uk/southwest/awards-launch/2026-finalists/]]></link>
			<title>South West Contact Centre Awards 2026 Finalists</title>
			<pubDate><![CDATA[Tue, 05 May 2026 21:06:59 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://contactcentreforum.co.uk/2023_awards/best-training-programme/]]></guid>
			<link><![CDATA[https://contactcentreforum.co.uk/2023_awards/best-training-programme/]]></link>
			<title>Best Training Programme</title>
			<pubDate><![CDATA[Tue, 05 May 2026 20:57:06 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://contactcentreforum.co.uk/2023_awards/best-effective-outsourced-improvement-initiative/]]></guid>
			<link><![CDATA[https://contactcentreforum.co.uk/2023_awards/best-effective-outsourced-improvement-initiative/]]></link>
			<title>Best Effective Outsourced Improvement Initiative</title>
			<pubDate><![CDATA[Tue, 05 May 2026 20:54:40 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://contactcentreforum.co.uk/2023_awards/best-outsourced-partnership/]]></guid>
			<link><![CDATA[https://contactcentreforum.co.uk/2023_awards/best-outsourced-partnership/]]></link>
			<title>Best Outsourced Partnership</title>
			<pubDate><![CDATA[Tue, 05 May 2026 20:54:30 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://contactcentreforum.co.uk/2023_awards/best-technology-partnership/]]></guid>
			<link><![CDATA[https://contactcentreforum.co.uk/2023_awards/best-technology-partnership/]]></link>
			<title>Best Technology Partnership</title>
			<pubDate><![CDATA[Tue, 05 May 2026 20:54:27 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://contactcentreforum.co.uk/2023_awards/contact-centre-of-the-year-and-best-contact-centre-culture/]]></guid>
			<link><![CDATA[https://contactcentreforum.co.uk/2023_awards/contact-centre-of-the-year-and-best-contact-centre-culture/]]></link>
			<title>Contact Centre of the Year and Best Contact Centre Culture</title>
			<pubDate><![CDATA[Tue, 05 May 2026 20:51:07 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://contactcentreforum.co.uk/2023_awards/contact-centre-of-the-year-in-house/]]></guid>
			<link><![CDATA[https://contactcentreforum.co.uk/2023_awards/contact-centre-of-the-year-in-house/]]></link>
			<title>Contact Centre of the Year – In-house</title>
			<pubDate><![CDATA[Tue, 05 May 2026 20:50:56 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://contactcentreforum.co.uk/2023_awards/contact-centre-of-the-year-outsourced/]]></guid>
			<link><![CDATA[https://contactcentreforum.co.uk/2023_awards/contact-centre-of-the-year-outsourced/]]></link>
			<title>Contact Centre of the Year &#8211; Outsourced</title>
			<pubDate><![CDATA[Tue, 05 May 2026 20:50:50 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://contactcentreforum.co.uk/2023_awards/best-contact-centre-culture/]]></guid>
			<link><![CDATA[https://contactcentreforum.co.uk/2023_awards/best-contact-centre-culture/]]></link>
			<title>Best Contact Centre Culture</title>
			<pubDate><![CDATA[Tue, 05 May 2026 20:50:36 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://contactcentreforum.co.uk/2023_awards/contact-centre-of-the-year/]]></guid>
			<link><![CDATA[https://contactcentreforum.co.uk/2023_awards/contact-centre-of-the-year/]]></link>
			<title>Contact Centre of the Year</title>
			<pubDate><![CDATA[Tue, 05 May 2026 20:50:17 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://contactcentreforum.co.uk/2023_awards/special-initiatives-2024/]]></guid>
			<link><![CDATA[https://contactcentreforum.co.uk/2023_awards/special-initiatives-2024/]]></link>
			<title>Best Special Initiatives</title>
			<pubDate><![CDATA[Tue, 05 May 2026 20:49:08 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://contactcentreforum.co.uk/2023_awards/best-complaints-handling-team/]]></guid>
			<link><![CDATA[https://contactcentreforum.co.uk/2023_awards/best-complaints-handling-team/]]></link>
			<title>Best Complaints Handling Team</title>
			<pubDate><![CDATA[Tue, 05 May 2026 20:48:47 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://contactcentreforum.co.uk/2023_awards/best-approach-to-supporting-vulnerable-customers/]]></guid>
			<link><![CDATA[https://contactcentreforum.co.uk/2023_awards/best-approach-to-supporting-vulnerable-customers/]]></link>
			<title>Best Approach to Supporting Vulnerable Customers</title>
			<pubDate><![CDATA[Tue, 05 May 2026 20:48:17 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://contactcentreforum.co.uk/2023_awards/customer-engagement/]]></guid>
			<link><![CDATA[https://contactcentreforum.co.uk/2023_awards/customer-engagement/]]></link>
			<title>Best Customer Engagement</title>
			<pubDate><![CDATA[Tue, 05 May 2026 20:47:01 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://contactcentreforum.co.uk/2023_awards/greatest-impact-of-ai/]]></guid>
			<link><![CDATA[https://contactcentreforum.co.uk/2023_awards/greatest-impact-of-ai/]]></link>
			<title>Greatest Impact of AI</title>
			<pubDate><![CDATA[Tue, 05 May 2026 20:46:31 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://contactcentreforum.co.uk/2023_awards/best-people-engagement/]]></guid>
			<link><![CDATA[https://contactcentreforum.co.uk/2023_awards/best-people-engagement/]]></link>
			<title>Best People Engagement</title>
			<pubDate><![CDATA[Tue, 05 May 2026 20:45:54 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://contactcentreforum.co.uk/events-page/team-leader-summit-scotland-2026/]]></guid>
			<link><![CDATA[https://contactcentreforum.co.uk/events-page/team-leader-summit-scotland-2026/]]></link>
			<title>Team Leader Summit Scotland 2026</title>
			<pubDate><![CDATA[Wed, 29 Apr 2026 15:26:24 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://contactcentreforum.co.uk/]]></guid>
			<link><![CDATA[https://contactcentreforum.co.uk/]]></link>
			<title>Welcome</title>
			<pubDate><![CDATA[Thu, 19 Feb 2026 18:41:36 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://contactcentreforum.co.uk/locations/w-edinburgh/]]></guid>
			<link><![CDATA[https://contactcentreforum.co.uk/locations/w-edinburgh/]]></link>
			<title>W Edinburgh</title>
			<pubDate><![CDATA[Tue, 28 Apr 2026 16:51:43 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://contactcentreforum.co.uk/events-page/trainers-coaches-pow-wow-scotland/]]></guid>
			<link><![CDATA[https://contactcentreforum.co.uk/events-page/trainers-coaches-pow-wow-scotland/]]></link>
			<title>Trainers &#038; Coaches Pow Wow (Scotland)</title>
			<pubDate><![CDATA[Tue, 28 Apr 2026 16:42:11 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://contactcentreforum.co.uk/2023_awards/people-development/]]></guid>
			<link><![CDATA[https://contactcentreforum.co.uk/2023_awards/people-development/]]></link>
			<title>Best People Development</title>
			<pubDate><![CDATA[Tue, 05 May 2026 20:45:33 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://contactcentreforum.co.uk/2023_awards/frontline-team-of-the-year/]]></guid>
			<link><![CDATA[https://contactcentreforum.co.uk/2023_awards/frontline-team-of-the-year/]]></link>
			<title>Frontline Team of the Year</title>
			<pubDate><![CDATA[Tue, 05 May 2026 20:45:05 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://contactcentreforum.co.uk/2023_awards/support-team-of-the-year/]]></guid>
			<link><![CDATA[https://contactcentreforum.co.uk/2023_awards/support-team-of-the-year/]]></link>
			<title>Support Team of the Year</title>
			<pubDate><![CDATA[Tue, 05 May 2026 20:44:49 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://contactcentreforum.co.uk/2023_awards/trainer-coach-of-the-year/]]></guid>
			<link><![CDATA[https://contactcentreforum.co.uk/2023_awards/trainer-coach-of-the-year/]]></link>
			<title>Trainer/Coach of the Year</title>
			<pubDate><![CDATA[Tue, 05 May 2026 20:41:49 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://contactcentreforum.co.uk/2023_awards/hero-of-the-year/]]></guid>
			<link><![CDATA[https://contactcentreforum.co.uk/2023_awards/hero-of-the-year/]]></link>
			<title>Hero of the Year</title>
			<pubDate><![CDATA[Tue, 05 May 2026 20:41:22 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://contactcentreforum.co.uk/2023_awards/support-manager-of-the-year/]]></guid>
			<link><![CDATA[https://contactcentreforum.co.uk/2023_awards/support-manager-of-the-year/]]></link>
			<title>Support Manager of the Year</title>
			<pubDate><![CDATA[Tue, 05 May 2026 20:40:35 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://contactcentreforum.co.uk/2023_awards/support-person-of-the-year/]]></guid>
			<link><![CDATA[https://contactcentreforum.co.uk/2023_awards/support-person-of-the-year/]]></link>
			<title>Support Person of the Year</title>
			<pubDate><![CDATA[Tue, 05 May 2026 20:40:25 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://contactcentreforum.co.uk/2023_awards/newcomer-of-the-year/]]></guid>
			<link><![CDATA[https://contactcentreforum.co.uk/2023_awards/newcomer-of-the-year/]]></link>
			<title>Newcomer of the Year</title>
			<pubDate><![CDATA[Tue, 05 May 2026 20:40:09 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://contactcentreforum.co.uk/events-page/scotland-contact-centre-forum-iris-audio-technologies-breakfast-briefing/]]></guid>
			<link><![CDATA[https://contactcentreforum.co.uk/events-page/scotland-contact-centre-forum-iris-audio-technologies-breakfast-briefing/]]></link>
			<title>Scotland Contact Centre Forum &#038; IRIS Audio Technologies breakfast briefing</title>
			<pubDate><![CDATA[Tue, 28 Apr 2026 16:52:33 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://contactcentreforum.co.uk/2023_awards/support-person-and-support-manager-of-the-year/]]></guid>
			<link><![CDATA[https://contactcentreforum.co.uk/2023_awards/support-person-and-support-manager-of-the-year/]]></link>
			<title>Support Person and Support Manager of the Year</title>
			<pubDate><![CDATA[Tue, 05 May 2026 20:39:37 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://contactcentreforum.co.uk/2023_awards/team-leader-supervisor-of-the-year/]]></guid>
			<link><![CDATA[https://contactcentreforum.co.uk/2023_awards/team-leader-supervisor-of-the-year/]]></link>
			<title>Team Leader of the Year</title>
			<pubDate><![CDATA[Tue, 05 May 2026 20:39:27 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://contactcentreforum.co.uk/2023_awards/sales-agent-of-the-year/]]></guid>
			<link><![CDATA[https://contactcentreforum.co.uk/2023_awards/sales-agent-of-the-year/]]></link>
			<title>Sales Agent of the Year</title>
			<pubDate><![CDATA[Tue, 05 May 2026 20:39:11 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://contactcentreforum.co.uk/2023_awards/customer-service-agent-of-the-year/]]></guid>
			<link><![CDATA[https://contactcentreforum.co.uk/2023_awards/customer-service-agent-of-the-year/]]></link>
			<title>Customer Service Agent of the Year</title>
			<pubDate><![CDATA[Tue, 05 May 2026 20:39:06 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://contactcentreforum.co.uk/premier-cx-partners-with-hiringbranch-to-transform-contact-centre-agent-recruitment/]]></guid>
			<link><![CDATA[https://contactcentreforum.co.uk/premier-cx-partners-with-hiringbranch-to-transform-contact-centre-agent-recruitment/]]></link>
			<title>Premier CX Partners with HiringBranch to Transform Contact Centre Agent Recruitment</title>
			<pubDate><![CDATA[Tue, 05 May 2026 16:10:57 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://contactcentreforum.co.uk/southwest/events/]]></guid>
			<link><![CDATA[https://contactcentreforum.co.uk/southwest/events/]]></link>
			<title>SWCCF Events</title>
			<pubDate><![CDATA[Tue, 05 May 2026 15:31:51 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://contactcentreforum.co.uk/northern/events/]]></guid>
			<link><![CDATA[https://contactcentreforum.co.uk/northern/events/]]></link>
			<title>NCCF Events</title>
			<pubDate><![CDATA[Tue, 05 May 2026 15:30:17 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://contactcentreforum.co.uk/events-page/swccf-agentfest-2026/]]></guid>
			<link><![CDATA[https://contactcentreforum.co.uk/events-page/swccf-agentfest-2026/]]></link>
			<title>SWCCF AgentFest 2026, Cheltenham</title>
			<pubDate><![CDATA[Thu, 30 Apr 2026 10:51:04 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://contactcentreforum.co.uk/events-page/team-leader-user-group-cognitive-load-and-decision-fatigue/]]></guid>
			<link><![CDATA[https://contactcentreforum.co.uk/events-page/team-leader-user-group-cognitive-load-and-decision-fatigue/]]></link>
			<title>Team Leader User Group: Cognitive Load and Decision Fatigue</title>
			<pubDate><![CDATA[Thu, 30 Apr 2026 08:29:34 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://contactcentreforum.co.uk/events-page/sccf-agent-fest-2026-scotland/]]></guid>
			<link><![CDATA[https://contactcentreforum.co.uk/events-page/sccf-agent-fest-2026-scotland/]]></link>
			<title>Scotland AgentFest 2026</title>
			<pubDate><![CDATA[Tue, 28 Apr 2026 14:36:28 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://contactcentreforum.co.uk/events-page/training-coaching-user-group-21/]]></guid>
			<link><![CDATA[https://contactcentreforum.co.uk/events-page/training-coaching-user-group-21/]]></link>
			<title>Training &#038; Coaching User Group</title>
			<pubDate><![CDATA[Tue, 28 Apr 2026 14:31:39 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://contactcentreforum.co.uk/2023_awards/contact-centre-manager-of-the-year/]]></guid>
			<link><![CDATA[https://contactcentreforum.co.uk/2023_awards/contact-centre-manager-of-the-year/]]></link>
			<title>Contact Centre Manager of the Year</title>
			<pubDate><![CDATA[Tue, 05 May 2026 20:43:04 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://contactcentreforum.co.uk/events-page/planning-analysis-insights-user-group-8/]]></guid>
			<link><![CDATA[https://contactcentreforum.co.uk/events-page/planning-analysis-insights-user-group-8/]]></link>
			<title>Planning, Analysis &#038; Insights User Group</title>
			<pubDate><![CDATA[Tue, 28 Apr 2026 14:30:42 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://contactcentreforum.co.uk/events-page/training-coaching-user-group-20/]]></guid>
			<link><![CDATA[https://contactcentreforum.co.uk/events-page/training-coaching-user-group-20/]]></link>
			<title>Training &#038; Coaching User Group</title>
			<pubDate><![CDATA[Tue, 28 Apr 2026 14:30:11 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://contactcentreforum.co.uk/2023_awards/best-complaints-handler/]]></guid>
			<link><![CDATA[https://contactcentreforum.co.uk/2023_awards/best-complaints-handler/]]></link>
			<title>Best Complaints Handler</title>
			<pubDate><![CDATA[Tue, 05 May 2026 20:42:34 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://contactcentreforum.co.uk/events-page/agent-user-group-10/]]></guid>
			<link><![CDATA[https://contactcentreforum.co.uk/events-page/agent-user-group-10/]]></link>
			<title>Agent User Group</title>
			<pubDate><![CDATA[Tue, 28 Apr 2026 14:29:36 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://contactcentreforum.co.uk/events-page/agent-user-group-9/]]></guid>
			<link><![CDATA[https://contactcentreforum.co.uk/events-page/agent-user-group-9/]]></link>
			<title>Agent User Group</title>
			<pubDate><![CDATA[Tue, 28 Apr 2026 14:29:12 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://contactcentreforum.co.uk/news-updates/]]></guid>
			<link><![CDATA[https://contactcentreforum.co.uk/news-updates/]]></link>
			<title>News Updates</title>
			<pubDate><![CDATA[Mon, 04 Sep 2023 14:35:47 +0000]]></pubDate>
		</item>
				</channel>
</rss>
