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		<title>Contact Centre Forum</title>
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			<title>Best People Engagement</title>
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			<title>Making CX Work: Connecting People, Process and AI</title>
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			<title>Agent User Group : The Human Difference: Delivering Exceptional Service in an AI-Driven World</title>
			<pubDate><![CDATA[Wed, 11 Nov 2026 19:22:15 +0000]]></pubDate>
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			<guid><![CDATA[https://contactcentreforum.co.uk/events-page/swccf-agentfest-2026/]]></guid>
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			<title>SWCCF AgentFest 2026, Cheltenham</title>
			<pubDate><![CDATA[Wed, 11 Nov 2026 19:22:15 +0000]]></pubDate>
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			<title>Operational Excellence 2027 &#8211; Challenges Workshop</title>
			<pubDate><![CDATA[Wed, 11 Nov 2026 19:22:15 +0000]]></pubDate>
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			<guid><![CDATA[https://contactcentreforum.co.uk/events-page/team-leader-user-group-supporting-employee-wellbeing-and-preventing-burnout/]]></guid>
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			<title>Team Leader User Group &#8211; Supporting Employee Wellbeing and Preventing Burnout</title>
			<pubDate><![CDATA[Wed, 11 Nov 2026 19:22:15 +0000]]></pubDate>
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			<guid><![CDATA[https://contactcentreforum.co.uk/events-page/the-ai-tipping-point/]]></guid>
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			<title>The AI Tipping Point</title>
			<pubDate><![CDATA[Wed, 11 Nov 2026 19:22:15 +0000]]></pubDate>
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			<title>How to build a contact centre AI business case your board will back</title>
			<pubDate><![CDATA[Tue, 10 Nov 2026 14:48:04 +0000]]></pubDate>
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			<guid><![CDATA[https://contactcentreforum.co.uk/locations/11713/]]></guid>
			<link><![CDATA[https://contactcentreforum.co.uk/locations/11713/]]></link>
			<pubDate><![CDATA[Tue, 10 Nov 2026 09:50:02 +0000]]></pubDate>
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			<guid><![CDATA[https://contactcentreforum.co.uk/contact-centre-planning-2027/]]></guid>
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			<title>Contact centre planning for 2027: five questions London leaders should answer now</title>
			<pubDate><![CDATA[Thu, 05 Nov 2026 14:03:04 +0000]]></pubDate>
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			<guid><![CDATA[https://contactcentreforum.co.uk/northern/awards-launch/]]></guid>
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			<title>Northern Contact Centre Awards</title>
			<pubDate><![CDATA[Thu, 29 Oct 2026 09:48:52 +0000]]></pubDate>
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			<pubDate><![CDATA[Thu, 29 Oct 2026 09:45:37 +0000]]></pubDate>
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			<pubDate><![CDATA[Thu, 29 Oct 2026 09:27:35 +0000]]></pubDate>
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			<title>Making CX Work: Connecting People, Process and AI</title>
			<pubDate><![CDATA[Tue, 27 Oct 2026 11:31:39 +0000]]></pubDate>
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			<guid><![CDATA[https://contactcentreforum.co.uk/uk-customer-satisfaction-index-2026/]]></guid>
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			<title>What the UK Customer Satisfaction Index 2026 means for London&#8217;s contact centre leaders</title>
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			<title>The London Living Wage has risen: a planning brief for contact centre leaders</title>
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			<title>Best Approach to Supporting Vulnerable Customers</title>
			<pubDate><![CDATA[Sat, 24 Oct 2026 07:50:04 +0000]]></pubDate>
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			<pubDate><![CDATA[Sat, 24 Oct 2026 07:46:00 +0000]]></pubDate>
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			<title>Outstanding Contact Centre Initiatives</title>
			<pubDate><![CDATA[Sat, 24 Oct 2026 07:38:41 +0000]]></pubDate>
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			<title>Greatest Impact of AI</title>
			<pubDate><![CDATA[Sat, 24 Oct 2026 07:37:16 +0000]]></pubDate>
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			<title>Frontline Team of the Year</title>
			<pubDate><![CDATA[Sat, 24 Oct 2026 07:36:19 +0000]]></pubDate>
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			<title>Hero of the Year</title>
			<pubDate><![CDATA[Sat, 24 Oct 2026 07:34:18 +0000]]></pubDate>
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			<pubDate><![CDATA[Sat, 24 Oct 2026 07:33:55 +0000]]></pubDate>
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			<title>Team Leader of the Year</title>
			<pubDate><![CDATA[Sat, 24 Oct 2026 07:32:02 +0000]]></pubDate>
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			<title>Welcome</title>
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