BEGIN:VCALENDAR VERSION:2.0 PRODID:-//wp-events-plugin.com//7.4.0.1//EN TZID:Europe/London X-WR-TIMEZONE:Europe/London BEGIN:VEVENT UID:33@contactcentreforum.co.uk DTSTART;TZID=Europe/London:20231213T130000 DTEND;TZID=Europe/London:20231213T140000 DTSTAMP:20231215T135357Z URL:https://contactcentreforum.co.uk/events-page/webinar-past-present-and- forecast-contact-centre-insights-2023-your-wish-list-for-2024/ SUMMARY:WEBINAR - Past\, Present and Forecast: Contact Centre Insights 2023 - Your Wish list for 2024 DESCRIPTION: \n\n \n\nPast\, Present and Forecast: Contact Centre Insights 2023 \n\n Your Wish list for 2024\n\nJoin this great interactive panel se ssion\n\nPanel Guests -  Calabrio - SVL - Trainline - Hoover Candy\n\nA r eview of 2023’s biggest challenges - the trends - into discussing the ke y contact centre strategies for 2024.\n\nJane Thomas will be hosting the i nteractive panel alongside Scott Budding from Calabrio and partners SVL.\n \nJoined by special guests\n\nLeighann Radley - Forecast &\; Business P lanning Manager - Trainline\n\nPaul Gardner - Resource Planning Manager - Hoover Candy.\n\nThis session will give all the opportunity to hear how bo th organisations have utilised Calabrio WFM to overcome number of operatio nal challenges:\n\n Flexible &\; Agile Shift Scheduling – ensuring h igh performing teams\n Omi-channel insights – placing the customer at t he heart of service\n Seasonal demands – ensuring consistency of servic e peaks\n Multilingual workforces and seasonal demands.\n All whilst boo sting agent engagement\, reducing manual workloads\, and improving forecas ting and scheduling capabilities.\n\nHeading into the New Year\, Leighann and Paul will touch on future goals and aspirations for 2024 and how both plan to further utilise their Calabrio WFM platform in 2024 across their b usinesses.\n\nBook your places today – suitable for Planning and Operati ons \n\nDownload info sheet. CATEGORIES:Webinars LOCATION:https://us02web.zoom.us/webinar/register/WN_mjZB6idsTkCBqzL_4VB37Q END:VEVENT BEGIN:VTIMEZONE TZID:Europe/London X-LIC-LOCATION:Europe/London BEGIN:STANDARD DTSTART:20231029T010000 TZOFFSETFROM:+0100 TZOFFSETTO:+0000 TZNAME:GMT END:STANDARD END:VTIMEZONE END:VCALENDAR