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UID:54@contactcentreforum.co.uk
DTSTART;TZID=Europe/London:20240606T113000
DTEND;TZID=Europe/London:20240606T130000
DTSTAMP:20240604T154510Z
URL:https://contactcentreforum.co.uk/events-page/transformation-innovation
 -sig-2/
SUMMARY:Transformation & Innovation SIG
DESCRIPTION:\n\n\n\n\n\n\nTransformation &amp\; Innovation (T&amp\;I) Group
 \n6th June 2024\, 11:30 am - 1:00 pm\, Virtual Meeting\n\n\n\n\n\n\n\n\n\n
 \n\n\nDid you know that more than 68% of consumers think that most compani
 es could step up their game when it comes to personalising customer experi
 ences(Zendesk CX Trends 2024 Report)?\n\n&nbsp\;\n\nJoin us in our upcomin
 g T&amp\;I Group meeting where we'll dive into:\n\n 	Why delivering person
 alised customer experiences matters\n 	Best practices for integrating comm
 unication channels\n 	Automating personalisation on a large scale\n 	Creat
 ing a cohesive customer journey that elevates brand loyalty\n\nDon't miss 
 out! Reserve your spot now for expert insights and the opportunity to exch
 ange experiences with others in your industry.\n\n\n\n\n\n
CATEGORIES:Transformation &amp; Innovation SIG,User Groups
LOCATION:https://www.route101.com/ti-group-june-2024?utm_campaign=Transform
 ation%20%26%20Innovation%20Group&utm_medium=email&_hsenc=p2ANqtz--IKe5Z8nB
 yQvqTjRMjQjVeF2BxHT_5U4bs7RDDN7asg8meptwiLEeYlOWMwXfgRNVNigQqK_e7bacnJDD79
 sUrfQ58I2KH3vpqwCa4KDrqEvvPSpY&_hsmi=2&utm_content=2&utm_source=hs_email
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