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BEGIN:VEVENT
UID:153@contactcentreforum.co.uk
DTSTART;TZID=Europe/London:20250717T090000
DTEND;TZID=Europe/London:20250717T100000
DTSTAMP:20250715T130029Z
URL:https://contactcentreforum.co.uk/events-page/training-coaching-user-gr
 oup-12/
SUMMARY:Training & Coaching User Group
DESCRIPTION:Join Us for the July Training &amp\; Coaching User Group\n\nThu
 rsday 17th July | 9:00–10:00am\nSpecial Guests: Matt Berry &amp\; Maisie
  Thomas\,  Nisbets Winners\n\nFresh from their SWCCF Awards success\, Mat
 t and Maisie will be joining us to share the innovative people strategies 
 that helped turn challenges into triumphs at Nisbets.\n\nDiscover how they
 :\n\n 	Rebuilt retention with a clear 2025 people strategy: Attract\, Trai
 n\, Retain\, Develop\n 	Rolled out Resilience &amp\; Complaints Training t
 o support both customers and mental wellbeing\n 	Created an impactful stru
 ctured induction programme using the 70/20/10 learning model\n 	Fostered q
 uality without scripting – focusing on genuine customer connection\n 	In
 vested in people with internal and external training &amp\; coaching oppor
 tunities\, including leadership and buddying pathways\n\nWhether you're in
  L&amp\;D\, management\, or coaching\, this session will leave you inspire
 d\, informed\, and ready to level up your own people strategy.\n\nDon’t 
 miss it — reserve your spot today!
CATEGORIES:Training & Coaching,User Groups
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DTSTART:20250330T020000
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