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BEGIN:VEVENT
UID:274@contactcentreforum.co.uk
DTSTART;TZID=Europe/London:20261029T100000
DTEND;TZID=Europe/London:20261029T110000
DTSTAMP:20260708T111546Z
URL:https://contactcentreforum.co.uk/events-page/team-leader-user-group-lo
 ok-beyond-average-handle-time-to-understand-the-wider-metrics-that-influen
 ce-customer-experience-quality-and-business-performance/
SUMMARY:Team Leader User Group - Look beyond Average Handle Time to underst
 and the wider metrics that influence customer experience\, quality\, and b
 usiness performance
DESCRIPTION:Look beyond Average Handle Time to understand the wider metrics
  that influence customer experience\, quality\, and business performance.
ATTACH;FMTTYPE=image/jpeg:https://contactcentreforum.co.uk/wp-content/uplo
 ads/2025/07/Forums_UG_HeadingImages_v3-4.jpg
CATEGORIES:Team Leaders,User Groups
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