BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//wp-events-plugin.com//7.2.3.1//EN
TZID:Europe/London
X-WR-TIMEZONE:Europe/London
BEGIN:VEVENT
UID:188@contactcentreforum.co.uk
DTSTART;TZID=Europe/London:20260916T090000
DTEND;TZID=Europe/London:20260916T163000
DTSTAMP:20260508T122500Z
URL:https://contactcentreforum.co.uk/events-page/team-leader-summit-scotla
 nd-2026/
SUMMARY:Team Leader Summit Scotland 2026
DESCRIPTION:Team leaders are vital to the future of the contact centre. Joi
 n us to explore future skills\, AI-led leadership\, and the resilience req
 uired to navigate today’s fast moving landscape. An interactive full-day
  summit designed to equip team leaders with practical tools for leading pe
 ople\, shaping culture\, and supporting today’s emotionally complex cust
 omer conversations. Expect hands on learning\, real stories\, and strategi
 es that can be applied the very next day.\nPractical tools you can use imm
 ediately\nHands-on frameworks\, scripts and action plans that can be appli
 ed the very next day — from the Skill Swap Matrix to ready-to-use leader
 ship habits.\nPeople-first leadership for emotionally complex environments
 \nBuild psychologically safe teams and support advisers through rising cus
 tomer intensity. Learn how to recognise stress\, lead people well and crea
 te cultures where performance and wellbeing grow.\nFuture-ready team cultu
 re and AI-aware leadership\nDevelop the adaptability\, mindset and skills 
 needed for the next generation of contact centres. Explore workforce trend
 s\, future skills and AI-led leadership in a fast-moving landscape.\nReal 
 stories from real team leaders\nHonest insights from frontline leaders who
  have navigated tough moments and made meaningful change — practical lea
 rning grounded in real-world experience.\n\nBook now and welcome your Team
  Leaders back into the business as rewarded and motivated individuals\nPri
 cing\n1 Team Leader £295+VAT pp\n2-3 Team Leaders £275+VAT pp\n4+ Team L
 eaders £260+VAT pp
ATTACH;FMTTYPE=image/jpeg:https://contactcentreforum.co.uk/wp-content/uplo
 ads/2026/01/SCCF_TLS26_DigitalGraphics_v1-3.png
CATEGORIES:Add event to Homepage slider,TL Summit
END:VEVENT
BEGIN:VTIMEZONE
TZID:Europe/London
X-LIC-LOCATION:Europe/London
BEGIN:DAYLIGHT
DTSTART:20260329T020000
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
END:DAYLIGHT
END:VTIMEZONE
END:VCALENDAR