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UID:2@contactcentreforum.co.uk
DTSTART;TZID=Europe/London;VALUE=DATE:20230817
DTEND;TZID=Europe/London;VALUE=DATE:20230818
DTSTAMP:20230907T141640Z
URL:https://contactcentreforum.co.uk/events-page/team-leader-and-training-
 coaching-user-group-session-2/
SUMMARY:Team Leader and Training & Coaching User Group: Session 2
DESCRIPTION:Research has shown that if you are able to engage a new starter
  in a contact centre for 8 weeks\, then you are more likely to retain the 
 agent. The first relationships that a new agent forms is with the L&D Prof
 essional and the Team Leader. These sessions will allow the 2 roles to ali
 gn to ensure they are working towards the same goals and objectives\, and 
 ultimately work towards the company vision and values.\nSWCCF and CNW have
  created a 2-month series in which the Team Leader and Training & Coaching
  User Group will join forces to tackle this important topic.\n\nIn this se
 cond session of the series: how can Team Leaders and L&D improve the agent
  journey through recognising roles and responsibilities?
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