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UID:94@contactcentreforum.co.uk
DTSTART;TZID=Europe/London:20241106T103000
DTEND;TZID=Europe/London:20241106T120000
DTSTAMP:20241106T113547Z
URL:https://contactcentreforum.co.uk/events-page/special-interest-group-to
 -add-or-not-to-add-digital-channels-in-contact-centres/
SUMMARY:Special Interest Group: To Add or Not to Add: Digital Channels in C
 ontact Centres
DESCRIPTION:\n\nDownload Mailer  Here &gt\;&gt\;&gt\; \n\nCCF_ToAddorNotto
 Add_v1\n\nANNOUNCEMENT!! OUTSTANDING PANELISTS CONFIRMED!!!\n\nTo add to t
 his great session we are delighted to announce key industry leaders will b
 e joining us – all have their views to share!\n\nRegister today! …. 
  join us for this interactive debate\n\nJonathan Evans – Director of Co
 ntact Centres &amp\; Transformation – Edyn Group\nLisa Hewlett – Head 
 of Operations - NFU Mutual\nLousie Walsh – Chief Customer Officer – U
 tilita Energy\nNichola Williams-Dyton –Head of Customer Service &amp\; O
 perations - Corpay\nJames Alden -  Customer Services Manager – South G
 loucestershire Council\n\n\n\n\nSPECIAL INTEREST GROUP : To Add or Not to 
 Add: Digital Channels in Contact Centres\n\nExplore digital channels: expe
 rt insights on optimizing your contact centre strategy for better customer
  service\n\nAre you tired of hearing customers complain about long wait ti
 mes and frustrating phone interactions? Struggling to decide whether it’
 s the right time to add more channels or stick with voice only? This webin
 ar is for you.\n\nJoin Cirrus and the South West Contact Centre Forum for 
 an honest discussion on the pros and cons of digital channels. Our panel o
 f experts will share real-world experiences\, offering insights into when 
 it’s beneficial to add digital tools and when it might not be necessary.
 \n\nWe’ll delve into the challenges businesses often face when consideri
 ng digital channels\, the benefits they can offer\, and how to successfull
 y implement a multi-channel strategy.\n\n\n\n\n\n\nDetermine when it’s t
 he right time to add digital channels.\n\n\n\n\nUnderstand the potential c
 hallenges and benefits.\n\n\n\n\nLearn practical tips for implementing a m
 ulti- channel strategy.\n\n\n\n\n\n\nBy attending this webinar\, you’ll 
 gain a clear understanding of the factors to consider when deciding whethe
 r to add digital channels to your contact centre and how to make an inform
 ed decision that best suits your business needs.\n\nHosted by South West C
 ontact Centre Forum and Cirrus\n\nBook your places today for this session 
 on Wednesday\, 6 November 2024 at 10:30am - 12pm\n\n\n&nbsp\;\n\n\n
ATTACH;FMTTYPE=image/jpeg:https://contactcentreforum.co.uk/wp-content/uplo
 ads/2024/09/Screenshot-2024-09-30-at-20.31.57.png
CATEGORIES:User Groups,Webinars
LOCATION:https://us02web.zoom.us/j/86205727237
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