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TZID:Europe/London
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UID:265@contactcentreforum.co.uk
DTSTART;TZID=Europe/London:20260603T083000
DTEND;TZID=Europe/London:20260603T120000
DTSTAMP:20260428T165233Z
URL:https://contactcentreforum.co.uk/events-page/scotland-contact-centre-f
 orum-iris-audio-technologies-breakfast-briefing/
SUMMARY:Scotland Contact Centre Forum & IRIS Audio Technologies breakfast b
 riefing
DESCRIPTION:An exclusive breakfast briefing with Scotland Contact Centre Fo
 rum and IRIS Audio Technologies\n[caption id="attachment_10888" align="ali
 gnright" width="300"] The W Hotel\, Edinburgh[/caption]\nScotland Contact 
 Centre Forum\, in association with IRIS Audio Technologies\, invite you to
  an exclusive breakfast briefing exploring the evolving role of voice in t
 he contact centre and what “premium voice” really means in 2026.\nAs c
 ustomer expectations rise and AI-enabled voice technologies mature\, organ
 isations are under increasing pressure to balance efficiency\, compliance 
 and inclusivity\, while still delivering human\, high-quality customer exp
 eriences. This focused\, in-person session brings together industry peers 
 and experts to examine how voice strategy must adapt to remain effective\,
  ethical and commercially sustainable.\nThe briefing will include expert i
 nsight and interactive discussion around:\n\n\n 	The cost of voice today -
  balancing rising demand with operational pressure\n 	AI in the voice chan
 nel - innovation\, risk\, and real-world impact\n 	The metrics that matter
  in 2026 - and why traditional measures fall short\n 	Inclusivity in conta
 ct centres - supporting customers and advisors\n 	Compliance\, regulation\
 , and health and safety - meeting growing obligations\n\nThis session is d
 esigned for senior leaders and decision-makers responsible for customer co
 ntact\, operations\, technology\, people or strategy\, and will provide pr
 actical perspectives you can take back into your organisation.
ATTACH;FMTTYPE=image/jpeg:https://contactcentreforum.co.uk/wp-content/uplo
 ads/2026/02/488669.jpg
CATEGORIES:Add event to Homepage slider
LOCATION:W Edinburgh\, 1 St James Square\, Edinburgh\, EH1 3AX\, United Kin
 gdom
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TZID:Europe/London
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DTSTART:20260329T020000
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