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UID:250@contactcentreforum.co.uk
DTSTART;TZID=Europe/London:20261014T100000
DTEND;TZID=Europe/London:20261014T110000
DTSTAMP:20261001T141129Z
URL:https://contactcentreforum.co.uk/events-page/planning-analysis-insight
 s-user-group-8/
SUMMARY:Planning\, Analysis & Insights User Group : How the role of the Res
 ource Planner is changing
DESCRIPTION:\n\n\n\nHow the role of the Resource Planner is changing\n\nIn 
 this session we’ll review how people’s summer has been from a business
  perspective and whether there has been any refocus since we as acommunity
  have just completed or will shortly complete 2027 budgets.\n\nWe as a bus
 iness have made a big movement to invest in AI and at quite a quick pace s
 o there are some exciting times coming over the next 6-12 months and beyon
 d.\n\nWe will cover areas of:\n\n 	AI and automation (real-time)\n 	Employ
 ee-centric flexible scheduling: Preferences\nSelf-serve\n 	Data story tell
 ing\n 	Challenging insight\n\n\n\n\nThis session will be hosted on Teams -
  register your place and you will receive a confirmation email with the LI
 NK TO TEAMS\n\nDOWNLOAD THE PROMOTIONAL MAILER\n\n&nbsp\;
ATTACH;FMTTYPE=image/jpeg:https://contactcentreforum.co.uk/wp-content/uplo
 ads/2024/12/Forums_UG_HeadingImages_v3-.jpg
CATEGORIES:Planning Analysis & Insight,User Groups
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