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TZID:Europe/London
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BEGIN:VEVENT
UID:272@contactcentreforum.co.uk
DTSTART;TZID=Europe/London:20260923T083000
DTEND;TZID=Europe/London:20260923T120000
DTSTAMP:20260826T105835Z
URL:https://contactcentreforum.co.uk/events-page/northern-contact-centre-f
 orum-iris-audio-technologies-breakfast-briefing/
SUMMARY:Northern Contact Centre Forum & IRIS Audio Technologies breakfast b
 riefing
DESCRIPTION:An exclusive breakfast briefing with Northern Contact Centre Fo
 rum and IRIS Audio Technologies\nThe Edwardian Hotel\, Manchester\nNorther
 n Contact Centre Forum\, in association with IRIS Audio Technologies\, inv
 ite you to an exclusive breakfast briefing exploring the evolving role of 
 voice in the contact centre and what “premium voice” really means in 2
 026.\nAs customer expectations rise and AI-enabled voice technologies matu
 re\, organisations are under increasing pressure to balance efficiency\, c
 ompliance and inclusivity\, while still delivering human\, high-quality cu
 stomer experiences. This focused\, in-person session brings together indus
 try peers and experts to examine how voice strategy must adapt to remain e
 ffective\, ethical and commercially sustainable.\nThe briefing will includ
 e expert insight and interactive discussion around:\n\n\n 	The cost of voi
 ce today – balancing rising demand with operational pressure\n 	AI in t
 he voice channel – innovation\, risk\, and real-world impact\n 	The met
 rics that matter in 2026 – and why traditional measures fall short\n 	I
 nclusivity in contact centres – supporting customers and advisors\n 	Co
 mpliance\, regulation\, and health and safety – meeting growing obligat
 ions\n\nThis session is designed for senior leaders and decision-makers re
 sponsible for customer contact\, operations\, technology\, people or strat
 egy\, and will provide practical perspectives you can take back into your 
 organisation.\nhttps://contactcentreforum.co.uk/wp-content/uploads/2026/06
 /NCCF_IRISAudioBreakfastBriefing_July2026_Mailer_v1-1.pdf\n\n&nbsp\;
ATTACH;FMTTYPE=image/jpeg:https://contactcentreforum.co.uk/wp-content/uplo
 ads/2026/02/488669.jpg
CATEGORIES:Add event to Homepage slider
LOCATION:The Edwardian Manchester\, Free Trade Hall\, Peter Street\, Manche
 ster\, M2 5GP\, United Kingdom
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Free Trade Hall\, Peter Str
 eet\, Manchester\, M2 5GP\, United Kingdom;X-APPLE-RADIUS=100;X-TITLE=The 
 Edwardian Manchester:geo:0,0
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TZID:Europe/London
X-LIC-LOCATION:Europe/London
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DTSTART:20260329T020000
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