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TZID:Europe/London
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BEGIN:VEVENT
UID:272@contactcentreforum.co.uk
DTSTART;TZID=Europe/London:20260923T083000
DTEND;TZID=Europe/London:20260923T120000
DTSTAMP:20260630T115012Z
URL:https://contactcentreforum.co.uk/events-page/northern-contact-centre-f
 orum-iris-audio-technologies-breakfast-briefing/
SUMMARY:Northern Contact Centre Forum & IRIS Audio Technologies breakfast b
 riefing
DESCRIPTION:An exclusive breakfast briefing with Northern Contact Centre Fo
 rum and IRIS Audio Technologies\n\n\nThe Edwardian Hotel\, Manchester\nNor
 thern Contact Centre Forum\, in association with IRIS Audio Technologies\,
  invite you to an exclusive breakfast briefing exploring the evolving role
  of voice in the contact centre and what “premium voice” really means 
 in 2026.\nAs customer expectations rise and AI-enabled voice technologies 
 mature\, organisations are under increasing pressure to balance efficiency
 \, compliance and inclusivity\, while still delivering human\, high-qualit
 y customer experiences. This focused\, in-person session brings together i
 ndustry peers and experts to examine how voice strategy must adapt to rema
 in effective\, ethical and commercially sustainable.\nThe briefing will in
 clude expert insight and interactive discussion around:\n\n\n 	The cost of
  voice today – balancing rising demand with operational pressure\n 	AI 
 in the voice channel – innovation\, risk\, and real-world impact\n 	The
  metrics that matter in 2026 – and why traditional measures fall short\
 n 	Inclusivity in contact centres – supporting customers and advisors\n
  	Compliance\, regulation\, and health and safety – meeting growing obl
 igations\n\nThis session is designed for senior leaders and decision-maker
 s responsible for customer contact\, operations\, technology\, people or s
 trategy\, and will provide practical perspectives you can take back into y
 our organisation.\nhttps://contactcentreforum.co.uk/wp-content/uploads/202
 6/06/NCCF_IRISAudioBreakfastBriefing_July2026_Mailer_v1-1.pdf\n\n&nbsp\;
ATTACH;FMTTYPE=image/jpeg:https://contactcentreforum.co.uk/wp-content/uplo
 ads/2026/02/488669.jpg
CATEGORIES:Add event to Homepage slider
LOCATION:The Edwardian Manchester\, Free Trade Hall\, Peter Street\, Manche
 ster\, M2 5GP\, United Kingdom
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Free Trade Hall\, Peter Str
 eet\, Manchester\, M2 5GP\, United Kingdom;X-APPLE-RADIUS=100;X-TITLE=The 
 Edwardian Manchester:geo:0,0
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TZID:Europe/London
X-LIC-LOCATION:Europe/London
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DTSTART:20260329T020000
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