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UID:284@contactcentreforum.co.uk
DTSTART;TZID=Europe/London:20261126T100000
DTEND;TZID=Europe/London:20261126T120000
DTSTAMP:20260901T082513Z
URL:https://contactcentreforum.co.uk/events-page/eco-system-event/
SUMMARY:Eco-System Event
DESCRIPTION:AI\, Automation &amp\; the Future of Service Design\n\nThe futu
 re of customer experience isn’t being shaped by one technology. It’s b
 eing shaped by an entire ecosystem.\n\nThe London Contact Centre Forum inv
 ites London’s CX and contact centre leaders to a focused Eco-System Even
 t exploring how AI\, automation and service design are coming together to 
 reshape customer operations.\n\nHeld at the Zoom Executive Briefing Centre
  (EBC) in London\, this event will bring together senior leaders\, practit
 ioners and technology experts for an insight-led conversation around what 
 the next generation of customer service could — and should — look like
 .\n\nAs organisations accelerate their adoption of AI and automation\, the
  challenge is moving beyond individual tools and isolated use cases. How d
 o we connect technology\, people\, processes and customer journeys to crea
 te experiences that are genuinely better — not simply more automated?\n\
 nThroughout the session\, we’ll explore the opportunities\, challenges a
 nd practical realities facing CX leaders today\, including:\n\n 	AI beyond
  the hype — where is it delivering meaningful value for customer operati
 ons?\n 	Intelligent automation — identifying where automation improves t
 he experience and where human expertise remains critical.\n 	Service desig
 n for an AI-enabled world — rethinking journeys rather than simply addin
 g new technology to existing processes.\n 	Connected CX ecosystems — bri
 nging together channels\, data\, technology and people to create more seam
 less customer experiences.\n 	The leadership challenge — what CX and con
 tact centre leaders need to consider as operating models continue to evolv
 e.\n\nThis won’t be a day of back-to-back presentations. In keeping with
  LCCF’s approach\, the event will be built around conversation\, peer in
 sight and real industry challenges\, giving leaders the opportunity to lea
 rn from one another and explore what transformation looks like in practice
 . This reflects LCCF's positioning as an insight-led community built aroun
 d influential conversations rather than simply another networking or event
 s group.\nWho should attend?\nDesigned for senior CX\, customer service\, 
 contact centre\, operations\, transformation\, digital and technology lead
 ers from organisations across London and the South East who are responsibl
 e for shaping the future of customer experience.
ATTACH;FMTTYPE=image/jpeg:https://contactcentreforum.co.uk/wp-content/uplo
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CATEGORIES:Add event to Homepage slider,London launch events only
LOCATION:Zoom London HQ\, 71 High Holborn\, London\, WC1V 6EA\, United King
 dom
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