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UID:32@contactcentreforum.co.uk
DTSTART;TZID=Europe/London:20231128T120000
DTEND;TZID=Europe/London:20231128T130000
DTSTAMP:20231120T075206Z
URL:https://contactcentreforum.co.uk/events-page/colleague-engagement-in-t
 he-hybrid-contact-centre/
SUMMARY:COLLEAGUE ENGAGEMENT IN THE HYBRID CONTACT CENTRE
DESCRIPTION:\n(WEBINAR)\nCOLLEAGUE ENGAGEMENT IN THE HYBRID CONTACT CENTRE\
 nTUESDAY NOV 28TH\, 12 - 1PM\n\n\nChair: Jane Thomas\, South West Contact
  Centre Forum and Northern Contact Centre Forum\n\n&nbsp\;\n\nForget about
  5 days a week back-to-the-office for everyone\, that’s dead. And with o
 ffice occupancy levels at around 50% across the country\, the debate needs
  to move onto making the most of the New Normal.\n\nAt least that’s what
  Stanford Professor and leading WFH analyst Nick Bloom says about the Amer
 ican market\, and it’s difficult to disagree with his logic.\n\nIn this 
 webinar we’re looking at the:\n\n 	Main reasons WHY people want to work-
 from-home\, or work partially from home and partially from the office\, an
 d ask HOW you can best address those needs.\n 	Steps you need to take t
 o optimise engagement\, productivity and employee happiness in the WFH/hy
 brid world.\n\nThe session will feature real insights and tangible example
 s to help support your Employee Engagement strategy.\n\nWe’ll also provi
 de a summary of the latest UK research into the New World of Work and ask 
 what evidence exists to show that @home workers can be as engaged\, produc
 tive and happy as office-based personnel.\n\nJoin our webinar to speak to 
 experts and share your experiences.  Jane will be joined by Sensée Servi
 ce Delivery Manager Jo Hodge and Sensée Team Leader Ceri May.\n\n\nAgenda
 \n12.00 - 12.05: Introductions (Jane)\n12.05 - 12.30: Colleague Engagement
  in the Hybrid Contact Centre (Jo and Ceri)\n12.30 - 13.00: Open Floor Q&a
 mp\;A session (All)\n\nWe hope you can join us. Click here to register or 
 use the button above.
CATEGORIES:Webinars
LOCATION:https://sense.cmail20.com/t/j-l-sjhikhd-dululjddkd-r/
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