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TZID:Europe/London
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BEGIN:VEVENT
UID:191@contactcentreforum.co.uk
DTSTART;TZID=Europe/London:20260623T120000
DTEND;TZID=Europe/London:20260623T130000
DTSTAMP:20260617T140517Z
URL:https://contactcentreforum.co.uk/events-page/agents-user-group-4/
SUMMARY:Agents User Group
DESCRIPTION:Join Learning &amp\; Development Specialist Emily Shaw for the 
 Agent User Group.\n\nWe’re delighted to welcome Emily Shaw\, Learning &a
 mp\; Development Specialist\, to our upcoming Agent User Group session.\n\
 nEmily will be sharing practical insights\, ideas\, and best practice to s
 upport learning\, development\, engagement\, and performance within the co
 ntact centre environment. This is a fantastic opportunity to gain valuable
  knowledge\, exchange experiences with peers\, and take away actionable ti
 ps that can be implemented within your own teams.\n\nWhether you’re look
 ing to develop your skills\, support colleagues more effectively\, or stay
  up to date with the latest thinking in L&amp\;D\, this session is not to 
 be missed.\n\nFree for all forum members | Unlimited places available\n\nW
 e look forward to seeing you there!
ATTACH;FMTTYPE=image/jpeg:https://contactcentreforum.co.uk/wp-content/uplo
 ads/2025/11/Forums_UG_HeadingImages_v3-5.jpg
CATEGORIES:Agents,User Groups
LOCATION:https://teams.microsoft.com/meet/34812756299070?p=kvy12fHmFktAM9yf
 rO
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TZID:Europe/London
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DTSTART:20260329T020000
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